Ruffgers Response to Covid-19

Ruffgers is here for your family!

That family includes your pets, and we want to assure you that we are taking their health and safety very seriously. We are monitoring this COVID-19 situation, and putting our employees, four-legged guests and customers first. With that in mind, Ruffgers will remain open during this time so that we can provide your pets with the high-quality care you’ve come to expect from us. We will continue to monitor events and inform you of any changes. 

Taking Care of Those Who are Protecting Our Community 

Starting on March 30th, 2020, Ruffgers is waiving all fees for boarding and daycare for healthcare workers. We will take care of your dog(s), so you can take care of our community. Your pet is an important part of your family and you want to be sure they are well cared for. We’ll even give them a little training when time is available! We want to help alleviate unnecessary stress and financial burdens, so you can continue to serve our community.

We will continue to provide this free service, as occupancy allows, for the duration of the crisis and will keep you informed of any changes to this policy. Once the crisis passes, we will then offer healthcare workers special lifetime pricing for our services. It’s our way of saying thank you for your service!  

Our Team

Ruffgers is taking measures to protect our employees by requesting that any employee stays at home should they experience not come to work if they have any COVID-19 related symptoms or do not feel well for any other reason. We have provided our team members with flexible work schedule options and paid sick time off so they can focus on their passion: providing a safe, clean and fun environment for our customers and guests. 

Curbside Drop-Off & Pick-Up

We recommend all customers utilize our new curbside drop-off and pick-up options for all boarding, daycare, grooming, and veterinary services. This curbside service is available to limit those entering our lobby and interacting with our staff. For an added safety measure, all pets will be double leashed as they are escorted by one of our team members. To use our curbside pick-up or drop-off, please call our facility five minutes prior to your arrival.

Enhanced Cleaning Procedures

We truly believe it goes without saying in this current climate, but with that said, we’re cleaning extensively every day all day to ensure our facility is as safe as possible. If you have any questions about the CDC guidelines, here is the direct link!